Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item. Exercise of the right of withdrawal: To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) by post to the address 2 rue du RhinNapoléon, 67100 STRASBOURG, France by telephone on 04 89 41 03 53 or by e-mail to contact@neo-sol.fr.
Returns
Return shipping costs are at the customer's expense. For shipments over 30 kg, the customer may have to use a carrier. These costs may amount to €350 excluding VAT, or €420 including VAT, depending on the pick-up department and the weight of the product. We can provide you with a quotation. The returned equipment must be in perfect condition, unused, with all accessories and documentation, and in its original packaging (or any other clean packaging that guarantees the integrity of the product during transport). Insufficient packaging may result in our carrier refusing to accept the goods. In addition, it must be accompanied by a returns slip issued by NEOSOL. Upon receipt and acceptance of the returned goods, NEOSOL will issue a refund using the payment method used by the customer.
Cancellation form
You can use the model retraction form, but it is not obligatory.
(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of NEOSOL SASU, 2 rue du Rhin Napoléon 67100 STRASBOURG, France
I / We (*) hereby notify you / notify you (*) of my / our (*) withdrawal from the contract for the sale of the goods (*) / for the provision of the services (*) below
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only in the case of notification of this form on paper)
- Date
(*) Delete as appropriate.
In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. You must bear the direct cost of returning the goods.
Consequences of the right of withdrawal
You must return the goods to NEOSOL SASU, 2 rue du Rhin Napoléon 67100 STRASBOURG, France, without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been respected if you return the goods before the fourteen-day period has expired. In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method proposed by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment that you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier. You are only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.
Exception to the right of withdrawal
The right of withdrawal does not apply to the following contracts:
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods likely to deteriorate or expire rapidly;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- contracts for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;